Return Policy

Need To Make A Return?

Hopefully you love everything you have purchased, but if something does not work out, select the option that best suits your needs.


Return Eligibility Requirements
Almost all items are eligible for a return, please see below for exceptions & rules:
  • Items must be returned unworn and unwashed in addition to being smoke, pet hair, and damage free.
  • Original tags (if applicable) must be attached & intact.
  • If you feel you have received a defective or damaged item, please contact us within 7 business days of the delivery date.
  • Final Sale items will not be accepted for return. Final sale items include Gift Cards and Custom Made products and items clearly listed as “Final Sale”.
    • Please note: Items will be shown as final sale when they are put in your cart and will also show up as final sale on the receipt included with your order.
    • Please make sure to measure your dog and compare to the size chart before ordering. If you have questions on sizing. Please ask us.
How To Make A Return
Please contact us at [email protected] if:
  • You believe your return is a result of our error (you received the incorrect item or the item is defection, etc.) and we will pay for your return shipping.
Return For An Exchange:
  • We cannot provide exchanges or holds due to limited inventory. If an exchange is needed we encourage the customer to place a new order for the item(s).
Return For A Refund:
  • Must be postmarked within 30 days of the delivery date.
  • Return shipping costs are the customer’s responsibility.
  • Refunds are refunded back to the original form of payment. If an order is placed using a gift card to pay partially or fully, please note that the refund will go back on to your gift card first.

Return For Store Credit:
  • Must be postmarked within 30 days of the delivery date.
  • If using a label provided through our return portal, shipping is free (U.S. customers only). Otherwise shipping costs are the customer’s responsibility.
To Start A Return:
  • Send back the return yourself, using whichever shipping method you prefer (address provided below) -or-
When Mailing A Return:
  • Please ensure your items are securely packaged! We are not responsible for items that are lost or damaged during their return to our warehouse!
  • Please provide either the original receipt, packing slip, or include a piece of paper with your name and order number in the package.
  • Send returns to the following address:
myshopcentral
ATTN: myshopcentral
475 Tenth Ave, San Diego, CA 92101 USA

Returns are processed within 4 weeks of receipt and you will be e-mailed when your return has been processed. In most cases you well receive your refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Shipping costs are not refundable.

If An Ineligible Item(s) Is Returned To Us:
  • Final sale items/returns postmarked after 30 days from the delivery date are subject to a restocking fee as long as these items are otherwise able to be resold (not worn, damaged, stained, etc). This restocking fee is equal to 10% of the original purchase price or $3/item whichever is greater.


For more information please feel free to Contact Us.